One of the things that needed to be taken care of in anticipation for our move is the transfer of necessary utilities like the broadband services.
Couple of weeks prior to our move, I went to Globe Business Center in Festival Mall, Alabang and made the request for the transfer of my internet subscription. I requested for a transfer on May 23rd.
Day before May 23rd, I called Globe and before I was able to make that call, I got an sms from Alvin of Globe Business Center informing me that due to the system error they were not able to monitor the transfer.
I called up the Customer Service 211 and made the request for June 1.
1. I gave them the address.
2. I gave them the landmark.
3. I told them emphatically that they do not need to make a lot of “ocular inspection” because the unit has a GLOBE INNOVE BROADBAND line that still need to be transferred as well. All the necessary connections are still there.
I just made my 3rd call to Globe and I am still being given a standard answer. ‘All the technicians are still doing the ocular to determine if we have the facility to give you internet…”
I could just shake my head in disbelief.
1. So I told them again that there is already an existing GLOBE INNOVE BROADBAND box outside the unit.
2. I made the request for June 1 and yet no one came… not a hint. Not even an sms.
3. The generic response is just making my head pound with frustration.
AND ON TOP OF THIS – I am being charged additional P2,100 to transfer my “line” to an already existing cables maintained by GLOBE.
Minutes prior to this 3rd call, I looked the website of globe and there it was
http://site.globe.com.ph/internet_and_landline/wifi_your_home?sid=TAS3A8uxpRcAAEbwmsgAAABEe
1. It is cheaper to have my account cancelled and apply for a new one. The installation is only P500 and I would be given a free wifi router!!
But when I apply for a transfer, I am being charged P2,100 and no promises of a router and no guarantee when they will come.
I pointed this out to the service representative and asked why am I being punished for transferring? Why is Globe so friendly to new subscribers and yet they are un-friendly toward loyal customers. I had been a Globe Internet subscriber for more than 2 years now…
I just do not understand all these things.
I was all praises for GLOBE BROADBAND when I was in Sta Rosa. But here in QC – it is another story.
Sure some may say about the density of the population – but I had high hopes since it was GLOBE. But now – I may need to wait for any one of their technician guys “to check if the area is serviceable…” and they will see that there is already a GLOBE INNOVE internet box right on the garage walls… and yes they will charge me P2,100 for seeing something that is already there.
Maybe I should just apply for a new line.
Or better yet get a BETTER ISP company to meet my needs.
There are so many things I do not understand.
But this one is the most frustrating right now.
